Report arrives
Web or AI voice intake captures the narrative without creating a reporter account.
ConfidePoint
Anonymous reporting and AI voice intake for healthcare transportation teams that need every rare incident handled cleanly, privately, and audit-ready.
NEMT-firstAnonymous by defaultVoice + web intakeAudit packet export
Case volume1-2 / quarter
First marketNEMT operators
Voice intakeRetell-ready
Reporter updatesCase ID + PIN
Product
Built for the report you cannot afford to mishandle.
ConfidePoint combines hotline intake, case management, evidence storage, privileged work, and export packets into one workflow for small healthcare operators.
Case CP-2026-0417Wheelchair securement concern
TriageSourceVoice intake
SeverityHigh
Emergency transferNot needed
Reporter follow-upID + PIN
Voice transcript
I am calling anonymously about a driver who transported a wheelchair rider without properly securing the chair. It happened yesterday on the north route.
Risk is triaged
Emergency language, category, severity, and artifacts are normalized into the case file.
Ops takes action
Reviewers work notes, evidence, reporter follow-up, and closure from one record.
Audit packet ships
PDF, JSON, and CSV exports preserve evidence, hashes, and privilege boundaries.
AI voice intake
Phone reports become structured cases.
Retell handles the phone call. ConfidePoint stores the recording, transcript, caller-ID hash, and transfer events so operations can investigate without losing chain of custody.
Call receivedCaller ID is masked and hashed for anonymous phone reports.
Transcript savedRecording and transcript are stored as private artifacts.
Risk detectedEmergency language can trigger live transfer workflow.
Case createdOps receives a normalized case with audit events.
Live call intakeEnglish
Emergency language routes to a third-party call center transfer workflow.
Audit trail
Exports that separate operations from privileged legal work.
PDF audit packets
Readable case packet for buyer, regulator, or internal review.
CSV evidence index
Structured export for claims, QA, and operational reporting.
Reporter portal
Anonymous follow-up without email or SMS identity capture.
Evidence uploads
Private downloads with checksums and event history.
Security posture
Healthcare-aware controls from the first tenant.
Privileged notes excluded from standard packets
Role-based access for Admin, Legal, Reviewer, and Auditor
Private downloads for recordings, transcripts, uploads, and exports
Hash-chained event history for new case actions
Reporter follow-up through case ID and PIN
Launch plan
Open ConfidePointStart with NEMT. Expand to dental, clinics, and care teams.
Configure categories, recipients, roles, hotline materials, and audit exports. Then run a real phone call and web report through the full path before go-live.